Hello,
Thanks for getting in touch.
Please check with your web host if the cURL is enabled on your web server. If it isn’t, please have it configured.
Then, try again and it should work.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
thanks, but I just talked to site ground and that function is enabled so that is not it….
Hi there,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins and your account details in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for the response.
You did not share the site URL on the sensitive data section. I have just tried this URL but it does not work http://battagliaspicks.com/wp-admin
I am looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I have logged into your website and entered the RankMath.com logins without any issues.
The logins to your RankMath.com account are the same ones we emailed you on 16th April.
I have included them in the sensitive area section for your reference as well.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
