Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
OK, went into troubleshooting mode in the health check plugin and disabled all over plugins but rankmath and still have the same issue. Using rankmath on other sites without issue and with same account I e n*****@g********
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
Your site seems to have some browser authentication required and the credentials you have provided don’t seem to work for it. Please update so we can check further
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We still have issues to log in with the credentials you provided as you can see in the screencast I shared in the Sensitive Data, could you check it?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
OK, changed the pwd and tried myself so now it should definitely work. 🙂
Hello,
We have seen some users having trouble activating Rank Math in the last version and we are working on a fix but meanwhile, I downgraded your plugin to an older version and you could activate Rank Math now.
After activating it, I strongly recommend you to update it again to the last Rank Math version.
Looking forward to help you.
OK, I saw the downgrade to 1.0.42.3, verified that the plugin was activated using that version, upgraded the plugin to 1.0.43.1 and the activation was gone. Trying to activate it for 1.0.43.1 failed as before. What can I do?
Hello,
I have exactly the same problem and I have done exactly the same and I am still with the problem.
I insist that there is a problem with the last update because I have seen many tickets with the same conflict. This one is mine:
https://support.rankmath.com/ticket/unable-to-link-rank-math-with-wordpress-and-search-console/
I have seen that someone already solved it but I don’t know how to do it:
https://support.rankmath.com/ticket/authorize-access-to-google-search-console/
Hello
Thank you for contacting Rank math today.
The thread you have shared was resolved after deleting all Rank math related data and tables from database then performing a fresh installation.
We released a plugin update version 1.0.44. Please install the updated plugin and try activating.
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
If the issue is still not resolved, please let us know.
We are here to assist. Thank you.
OK, did the update to 1.0.44 and still the same issue ie not activated after having clicked OK in dialog to “You are about to activate Rank Math on this site: https://kreditfonden.se”. Redirected back to page with status Not Connected.
