Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I am afraid that I cannot reproduce this issue on my end. Could you please check if there are any JS errors reported on the console when you inspect the page using the developer tools on the console?
Looking forward to helping you. Thank you.
Please direct my properly, how do I check for any JS errors
Hi There,
Thanks for getting back to me.
Apologies for the confusion. Kindly follow the steps outlined in the following article.
https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/
Let me know how it goes.
Hey, this is a general issue, as I tested it on both chrome and Firefox browser and still can’t insert hyperlinks except I disactivate rank math Plugin.
Even a friend of mine is experiencing the same issue.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I hope this details will not be disclosed publicly or indexed by Google crawler?
Hi,
The data in the sensitive section is only visible to our staff and is not indexed or crawled by Google. It is safe and can be deleted as soon as it has served its purpose in helping you.
Looking forward to help you, Thank you.
Sorry i’m still not comfortable disclosing my login details. You guys should fix this error on your next update. Thank you.
Each time I have to insert hyperlinks, I have to disactivate rank math, then reactivate it when I’m done. (Which has made blogging boring).
I’m sure I’m not the only one complaining about this. The problem is from rank math and has nothing to do from my end.
Pls fix it.
Hi Anselem,
It works fine for us. Do let us know if you wish for us to share a screencast.
If you wish to troubleshoot this yourself, please follow this troubleshooting guide.
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
