Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
I’ve tried checking the subscription against the order ref. number you shared with us.
Unfortunately, we were unable to locate any account under the order ref. number. Also, we didn’t receive any order today referred by your name.
Can you please share with us the receipt from FastSpring.com and the mail you used to purchase, so we can locate your account and verify it?
Looking forward to helping you.
Thank you.
Hello,
[MOVED TO SENSITIVE DATA SECTION]
Hello,
We apologies for this inconvenience.
I’ve forwarded this to our accounts department. Once we receive any update regarding your subscription, we’ll be informing you here as early as we can.
Meanwhile, we would really appreciate your patience in this matter.
Thank you.
Hello,
Thank you for your patience.
We have located your order and everything should be fine now. Please check.
Thank you!
Everything is fine. Thanks!
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
