Can’t find product

#655347
  • Resolved Laura Kresl

    7 months ago

    Rank Math free

    Hi,
    You charged my credit card $69 tonight. I can see it but for some reason the product isn’t reflected on my account to activate. The issue is the email — not sure how to get around it.
    1) You wanted me to link to Facebook — well that’s under a different email than I bought the product
    2) You wanted me to link the plug in to your website — well I use a different email on my wordpress site than I did to sign up

    The email that wordpress is seeing is [moved to sensitive data section – email 1] however I believe the product is under the email [email 2]

Viewing 1 replies (of 1 total)
  • Jeremy

    7 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Would you like us to transfer the subscription to this account of yours?

    To avoid further confusion, we can merge your 2 accounts into a single account and keep the desired email address. If you prefer that, please let us know the preferred email address so we can do the needful.

    We really look forward to hearing back from you. Thank you.

    RankBot

    6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Can’t find product’ is closed to new replies.