Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve already forwarded this to our accounts department and will get back to you shortly. We really appreciate your kind patience regarding this matter.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Hello,
Thank you for your patience.
We have been able to find your payment and it was made from a different account than you are using to open this ticket.
I have added the email ID to the sensitive data section. Please check that and login to that account to access your PRO subscription.
If you do not remember the password, you can reset it from https://rankmath.com/my-account/
Would you like us to merge the two accounts? If so, which one do you prefer to keep?
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
