Can’t find the 404s on site

#55893
  • Resolved Omer Gunel

    3 years, 11 months ago

    Rank Math free

    Hi, I keep receiving some 404s and cannot be able to find them whatever i did.Could you please give a hand to a newbie.

    The errors are all very similar and looks like the ones below.

    The site is aligalip.co.uk

    Thank you

    shop/turkish-delights/soapwort-wrapped-with-mint-turkish-delight a href=”mailto:a****@a*************”>

    shop/turkish-delights/turkish-delight-with-pomegranatepistachios/My Accounthttps:/aligalip.co.uk/our-story

    • This topic was modified 3 years, 11 months ago by Omer Gunel.
    • This topic was modified 3 years, 11 months ago by Omer Gunel.
    • This topic was modified 3 years, 11 months ago by Omer Gunel.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Omer Gunel

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Omer Gunel

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    3 years, 11 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Do those pages exist on your website previously? If they didn’t, it will be really weird and we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Bibi Schwartz

    3 years, 11 months ago

    Rank Math free

    I have the same problem. Can you please help? Newbie….
    I can’t seem to find where the 404’s come from – how can I track them?

    Bibi Schwartz

    3 years, 11 months ago

    Rank Math free

    Oh, I also do not have the option to redirect – only delete the 404

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello Bibi Schwartz,

    Thank you for contacting Rank Math today.

    Please create a new ticket and add your credentials in the designated sensitive data section so we can look into your issue further.
    img

    Looking forward to helping you. Thank you.

    ​​​​​​

    Sandra Bowers

    3 years, 10 months ago

    Rank Math free

    Hi, I think I have a similar problem, the monitor is giving me a lot of errors, but when I go onto my cPanel there is nothing in the error log

    Can you help?

    Regards
    Sandra

    Todd

    3 years, 10 months ago

    Rank Math free

    Hi Sandra,

    The error log reports server related error. The 404 monitor reports only page not found issues. They are not the same thing.

    We only report the 404s. We do not have information on how or why they are generated. You can get further insight into them by enabling the advanced monitor at WordPress Dashboard > Rank Math > General Settings > 404 Monitor.
    https://i.rankmath.com/RLnjMD

    That will give you more information like referrer and user-agent. You can use that information to track down the source or find out if it is just bots generating those errors.

    You can also fix these errors by redirecting them to a related page on your website:
    https://rankmath.com/kb/fix-404-errors/

    Or, you can add them to the exclusion list at WordPress Dashboard > Rank Math > General Settings > 404 Monitor > Exclude Paths
    https://i.rankmath.com/O2vmci

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Sandra Bowers

    3 years, 10 months ago

    Rank Math free

    Thank you very much, I had not appreciated the difference between the error log and the 404 monitor.
    Regards
    Sandra

    Michael Davis

    3 years, 10 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue.

    Please let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Can’t find the 404s on site’ is closed to new replies.