Can’t edit Rankmath metabox in product edit page

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Are you using the last Rank Math version? Which WordPress version do you have installed?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hi,
    I use the latest WP version (5.4) and latest Rankmath version (1.0.42.3)..

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi,

    The logins are not working. I am getting:
    Unknown username. Check again or try your email address.

    Do check the logins so we can check.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have been able to find where is the problem. The plugin “InkGo – POD Product Personalizer for WooCommerce” seems to be causing errors in your theme (in the backend).

    You should contact the plugin support and tell them they have the following error “$ is not a function” in one of the scripts they load on the product edit page. They should change all the jQuery calls that use ‘$’ to ‘jQuery’ and the problem should be fixed.

    You can test it by yourself by disabling that plugin, you will see you don’t have errors in the dev console and Rank Math works fine.

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Can’t edit Rankmath metabox in product edit page’ is closed to new replies.