Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Petrisor,
There is some issue on your website:
1. The auto-update of WP has failed.
2. When I install Health Check plugin, the plugins don’t stay deactivated.
Please disable all plugins and keep only Rank Math enabled to know for sure if the issue is coming from Rank Math or not.
Thank you.
I’m a web developer, I just don’t know wordpress, this errors clearly says that rank math is the problem, everything works if I disable it. But I did what you said, disabled every plugin and left only rankmath enabled, still not working.
It works only if it is disabled, I tried rolling back to older both wordpress and rankmath version, still didn’t work.
Also my failing update, I don’t know how to fix it since there is no .maintenance file on my file system(and yes, I do see hidden files).
I can’t think of anything else other than just trying to use a backup, but I don’t have a really recent one(a few days old)…
Or just try to use another SEO plugin(yoast) but really enjoyed rank math until now.
Thanks,
Peter
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The temporary login link seems to have expired.
Would you mind removing and performing a fresh Rank math installation.? Let us know if the issue still persists.
Really looking forward to helping you. Thank you.
That was the second thing I did after disable the plugin in order to test out..
I did again right now, still not working, but seems that it’s not a fresh one,I will try to remove even all of the settings hoping that it might work, I will let you know.
If you have any ideas…please let me know. Also, I’m using PHP 7.3 is that a problem ?
Hi,
I am sorry but the login you provided doesn’t work.
Can you please provide a new one and keep it alive for at least 3 days so our dev. has enough time to check and then recheck the issue?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
