Can't create or update post - Support

Resolved Alejandro
4 years, 4 months ago

Rank Math free

Hi, after the update, it doesn’t allow me to update or edit post. The screen doesn’t show anything

In the chrome console:
post-new.php:1 Failed to load resource: the server responded with a status of 500 ()

Viewing 3 replies - 1 through 3 (of 3 total)

Rick Stillman
4 years, 4 months ago

Rank Math free

I installed WP Rollback plugin and didn’t think it would work because it was not there to keep a log of my prior versions of plugins. BUT it worked great. I rolled back to ver. 1.0.35.3 and everything is there and working again. Great plugin!

Hoàng Nguyễn
4 years, 4 months ago

Rank Math free

@Alejandro: i do the same here, 😥

Michael Davis
4 years, 4 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

I am unable to replicate this problem on my site, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

RankBot
4 years, 3 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Can’t create or update post’ is closed to new replies.