can’t connect

Hello,

Thanks for contacting us and we regret the inconvenience caused.

Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue and trigger the Auto-Updates.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw

Please let us know how that goes.

Thanks.

Hello,

Thanks for your reply.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your Website’s URL and WordPress logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thanks for your reply.

I logged into your website’s admin area and I was able to replicate the issue.

We would like to take a closer look at the plugin files, please add your FTP logins in the sensitive data section of this ticket.

Looking forward to helping you.

Thanks.