Can’t Connect to Content from AI from site

#752488
  • Resolved Zippy Calc

    2 months, 1 week ago

    Rank Math free
    Content AI Starter

    I can’t get content AI to work on my site. I have an active subscription and it is connected to my site, but I’m still getting an error. I’ve followed your support page to try and resolve it, to no avail. Can you help me?

Viewing 1 replies (of 1 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    Thank you for reaching out to us regarding the issue you are facing with Content AI on your site. We apologize for any inconvenience this has caused.

    To troubleshoot the problem, please follow these steps:

    1. Log in to the Rank Math account that you used to purchase Content AI credits.
    2. Check if the remaining credits are correct by visiting this URL: https://rankmath.com/my-account/websites/. Ensure that the correct number of credits is displayed.
      Credits

    If the credit count is correct but not reflecting on your website, please proceed with the following:

    1. In your WordPress admin area, go to Rank Math > Dashboard > Help.
    2. Disconnect your Rank Math account.
      Disconnect
    3. Reconnect your Rank Math account.
      Reconnect
    4. Head over to Content AI and refresh the credits count again.
      Refresh Credits

    After completing these steps, try using Content AI again, and it should work without any issues. If the problem persists, please let us know so we can further assist you.

    We appreciate your patience and understanding. Feel free to ask if you need help with anything else.

    Sources:
    How to Connect/Disconnect Your Website From Content AI

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Can’t Connect to Content from AI from site’ is closed to new replies.