Hello,
Thank you for bringing this to our attention and apologies for the inconvenience caused.
Could you please check whether the email address that you are using to verify the site is listed as the property owner on your search console?
Also, please make sure that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).
You can also try using the Google Site Kit if it still won’t work and disable the Search Console inside Rank Math by going to WordPress Dashboard > Rank Math > Dashboard (disabling the module is like disabling the entire code related to that module, so your site won’t get slow).
I hope that helps and please do not hesitate to contact us back anytime if you require further assistance.
Could you please check whether the email address that you are using to verify the site is listed as the property owner on your search console?
I am a delegated owner in that account. Shouldn’t I be able to add another account as well?
Also, please make sure that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).
I have the whole domain property and the www version, both as a delegated owner.
You can also try using the Google Site Kit if it still won’t work and disable the Search Console inside Rank Math by going to WordPress Dashboard > Rank Math > Dashboard (disabling the module is like disabling the entire code related to that module, so your site won’t get slow).
It is disabled until I can solve this with you guys.
Hello,
Could you please see if there are any errors listed in the browser’s console when the page loading is getting stopped?
If yes, please share a screenshot of the error using a tool like imgur.com.
We’re looking forward to helping you.
Thank you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Can you please try to connect the Google service with only Rank Math plugin installed? You may enable troubleshooting mode so your users won’t be affected by it. Please refer to this guide: https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
