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Hi,
I just updated Rank Math SEO to the last version and it made my website crash. I had to connect in security mode with a link wordpress send me and deactivate the plugin. Since that I can”t activate the plugin because of a fatal error caused by a missing file (autoload.php). Here’s the error message (I replaced my personnal path by “[]”) :
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Warning: include([]/www/wp-content/plugins/seo-by-rank-math/vendor/autoload.php): failed to open stream: No such file or directory in []/www/wp-content/plugins/seo-by-rank-math/rank-math.php on line 261Warning: include([]/www/wp-content/plugins/seo-by-rank-math/vendor/autoload.php): failed to open stream: No such file or directory in []/www/wp-content/plugins/seo-by-rank-math/rank-math.php on line 261
Warning: include(): Failed opening ‘[]/www/wp-content/plugins/seo-by-rank-math/vendor/autoload.php’ for inclusion (include_path=’.:/usr/local/php7.2/lib/php’) in []/www/wp-content/plugins/seo-by-rank-math/rank-math.php on line 261
Fatal error: Uncaught Error: Class ‘RankMath\Installer’ not found in []/www/wp-content/plugins/seo-by-rank-math/rank-math.php:275 Stack trace: #0 []/www/wp-content/plugins/seo-by-rank-math/rank-math.php(185): RankMath->instantiate() #1 []/www/wp-content/plugins/seo-by-rank-math/rank-math.php(164): RankMath->setup() #2 /[]/www/wp-content/plugins/seo-by-rank-math/rank-math.php(499): RankMath::get() #3 []/www/wp-content/plugins/seo-by-rank-math/rank-math.php(503): rank_math() #4 []/www/wp-admin/includes/plugin.php(2299): include(‘[]…’) #5 []/www/wp-admin/plugins.php(191): plugin_sandbox_scrape(‘seo-by-rank-mat…’) #6 {main} thrown in []/www/wp-content/plugins/seo-by-rank-math/rank-math.php on line 275
”I have PHP 7.2.31.
What can I do ? I wanted to try delete and re-download the plugin but I don’t wan’t to lose my settings on my pages…
Thanks for your help.Ludivine.
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
Thank you, and we really look forward to helping you.
The ticket ‘Can’t activate rank math since last update’ is closed to new replies.