Can’t activate plug-in

#177993
  • Resolved Viana Boenzli

    3 years ago

    Rank Math free

    Hello. Earlier today I updated several plug-ins on my site and then it completely crashed. I contacted my host (Bluehost) and by disabling all plug-ins, then turning them back on one-by-one, they discovered that it was caused by WP Rocket, so we’ve temporarily disabled the WP Rocket plug-in until we can figure out what caused the problem. In the meantime, though, I’m also unable to “activate” the RankMath plug-in (which I’m assuming is why my preview images aren’t showing on social media, as well…and our visitor count is also extremely low today ever since this all happened, don’t know why that is either). I’ve created a temp user with sign-in info in the box below.
    Can you please help?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anas

    3 years ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please include the login URL in the sensitive data section.

    You can also try updating to the latest version and activate the plugin.
    https://rankmath.com/changelog/

    We look forward to helping you.

    Viana Boenzli

    3 years ago

    Rank Math free

    In my initial support ticket request, I included the log-in information in the Sensitive Data section. The website to log in is maplewoodroad.com/admin

    Viana Boenzli

    3 years ago

    Rank Math free

    Nevermind. It’s suddenly working again. Thank you.

    Reinelle

    3 years ago

    Hello,

    Thank you for the update, and sorry for the delay.

    We are glad that this issue is already resolved.

    If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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