Can't access to SEO Analysis

  • Can’t access to SEO Analysis
    and that’s what they told me
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster@chornosdigital.com to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Apache Server at chornosdigital.com Port 443

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please share your username as well on the sensitive data section so that we can check this issue for you?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    which username plaese ?

    HI Yassine,

    Thanks for the follow up.

    You only share your WP login URL and password without a username.

    If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    I have logged in to your database and deleted the “rankmath_seo_analysis_results” entry from your options table and the SEO analysis page is now working smoothly.

    I hope this info helps. Thank you.

    ​​​​​​

    thank you it worked but I have a little issue that I can’t find which problems I have to make my score up

    Hi Yassine,

    Thanks for the follow up.

    It looks like there is another plugin on your site that is breaking the SEO analysis score on your site. Please perform the steps described on this page and let me know how this goes: https://rankmath.com/kb/check-plugin-conflicts/

    Thank you.

    sorry sir i can’t find wich plugin is breaking my SEO please HELP

    API Error: cURL error 28: Operation timed out after 20001 milliseconds with 0 bytes received

    Hi there,

    Thanks for the follow up.

    This error suggests that your site is hitting a limit on the set max_execution_time.
    Please get in touch with your host and ask them to help in increasing the max_execution_time and also the memory assigned to your site.

    Let us know how this goes. Thank you.

    hey sir , i talk to them and they increase max_execution_time to 300MB

    Hi Yassine,

    Thanks for the follow up.

    I am passing this along to one of our developers for closer investigation and we will be getting back to you in a short while.

    We appreciate your patience. Thank you.

    Hello,

    I have logged in to your site and made a small change in the plugin’s code: I increased the timeout limit for the SEO Analysis HTTP request. I also made sure that the request does not get denied by our API server by whitelisting your server IP.

    This seems to have solved the issue in the SEO analysis on your site, I can see the results now without any error.

    Hope that helps. If there’s anything else, please let us know. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘Can't access to SEO Analysis’ is closed to new replies.