Cant access Rank Math in Post to see score/edit

  • I just recently downloaded Rank Math and have been using it for a few days with no problems. I just went to work on an article that I was working on earlier today to improve the SEO and Rank Math icon/button disappeared from the upper right corner and now I have no way to access rank math inside a post I’m editing to view my score and see the scorecard that lets you know what you need to improve on. It literally just disappeared. Please help!!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    I ran the health check and is said good. There were a couple things that popped up but I’m not really sure what they mean or if they are correlated. (I’m not the super techy type, I apologize.) I downloaded the temporary login plugin to use but do I Need to create an email address for you to use or do you give me yours to enter?

    Hello,

    I have tried to debug the site but the Health plugin doesn’t seem to work fine. It seems it is a plugin causing the conflict because with just Rank Math enabled, it works fine (the SEO score) but to determine which one is the plugin causing the issue we will need you to share some FTP details so we can try to disable them manually without losing access to the host (in case one of the plugins has a weird behavior).

    Looking forward to help you.

    okay, so what do you need from me exactly? This is way above my knowledge. It’s just weird because I didn’t download/activate anything new. Can you access them since I gave you my login? I appreciate all your help with fixing this because Rank Math is my new favorite thing!

    Hello,

    Could please install our Beta update to see if it fixes the issue.

    Please enable the Beta update by following this:
    https://rankmath.com/kb/version-control/#beta-updates

    beta update

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
    remove transients rank math

    Please clear the caches, server, and WordPress after updating.

    If the issue is still not resolved, please let us know.

    We are here to assist. Thank you.

    Hi,

    I tried following those steps but when I go to status and tools, there is no “version control.”

    Not sure how to proceed.

    Hello,

    Could you please update the access so we can look into this. You can use our email support@rankmath.com to create the user access and share the credentials with us in the sensitive section.

    Looking forward to helping you. Thank you.

    ​​​​​​

    I spent the last 24 hours trying to troubleshoot and following random “how-to’s” from Google, with zero clue of what I was doing, and it has magically reappeared. I honestly don’t know what I did to bring it back but I don’t care! It’s back and I’m super excited. I appreciate your help and if for some reason, it disappears again, I will reach back out. Thank you. I do find it odd though that my Rank Math plugin doesn’t look the same as your screenshot. I hope I’m not missing out on any other perks Rank Math has to offer as a result.

    Hello,

    We are glad you resolved the issue.

    We have made some improvements on the interface so the screenshot shouldn’t worry you, as long as you are using the latest version of the plugin.

    Hope that helps. If you have any further question(s), please let us know. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Cant access Rank Math in Post to see score/edit’ is closed to new replies.