Cant access Rank Math in Post to see score/edit

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I have tried to debug the site but the Health plugin doesn’t seem to work fine. It seems it is a plugin causing the conflict because with just Rank Math enabled, it works fine (the SEO score) but to determine which one is the plugin causing the issue we will need you to share some FTP details so we can try to disable them manually without losing access to the host (in case one of the plugins has a weird behavior).

Looking forward to help you.

Hello,

Could please install our Beta update to see if it fixes the issue.

Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates

If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients

Please clear the caches, server, and WordPress after updating.

If the issue is still not resolved, please let us know.

We are here to assist. Thank you.

Hello,

Could you please update the access so we can look into this. You can use our email s******@r*********** to create the user access and share the credentials with us in the sensitive section.

Looking forward to helping you. Thank you.

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Hello,

We are glad you resolved the issue.

We have made some improvements on the interface so the screenshot shouldn’t worry you, as long as you are using the latest version of the plugin.

Hope that helps. If you have any further question(s), please let us know. Thank you.