Hello,
We apologize for the inconvenience you are facing in accessing your paid subscription account. To assist you with this issue, please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, provide a one-line summary of the problem.
- In the Ticket Question section, enter the sensitive information such as your name, email, and order information.
- In the Sensitive Data section, include the email address(es) you want to connect to your PRO account or any other relevant details.
Once you submit the ticket, our support team will locate your PRO account and help you access it. If you have any trouble submitting the ticket, please let us know by replying here.
Thank you for reaching out, and we appreciate your patience as we work to resolve this issue for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
How to Change or Update the Payment Method » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see the order associated with a different email address. Kindly check the sensitive data section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
I am sorry. I thought I had created the original account under s***@a***********. If you could merge both accounts under s***@a***********, that would be appreciated.
Hello,
We have gone ahead and merged the accounts for you. Please check from your end if everything is in order.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
