Can’t access my wordpress admin

#499541
  • Resolved Arthur Bull

    3 years, 4 months ago

    Rank Math free

    Hi, I downloaded the rankmath app through the plugin section of my wordpress and now I cannot access my wordpress admin. This is what I get when I login to my wordpress
    User-agent: *
    Disallow: /cgi-bin
    Allow: /wp-includes/js
    Allow: /wp-includes/css
    Disallow: /wp-includes
    Allow: /wp-content/plugins/sellvia-platform/assets
    Allow: /wp-content/plugins/sellvia-platform/src
    Disallow: /wp-content/plugins
    Disallow: /wp-content/cache
    Disallow: /trackback
    Disallow: */trackback
    Disallow: //trackback
    Disallow: //feed/*/
    Disallow: */feed
    Allow: /wp-admin/admin-ajax.php
    Disallow: /wp-admin/
    Disallow: /wp-includes/
    Disallow: /*?cur=*
    Disallow: /*?*cur=*
    Sitemap: https://priceelite.shop/sitemap.xml
    Host: https://priceelite.shop

Viewing 1 replies (of 1 total)
  • Reinelle

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your site, and it seems that you’re currently using AIO SEO.

    However, if the issue still persists after reinstalling the Rank Math plugin, we might need to take a closer look at the settings.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Can’t access my wordpress admin’ is closed to new replies.