Cannot view pro subscription after purchase

#740488
  • Resolved Luy

    2 months, 3 weeks ago

    Rank Math pro
    Content AI Starter

    i just bought pro and my account doesn’t show it. Please advise.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 3 weeks ago

    Hello,

    We apologize for the inconvenience you are facing with your Rank Math PRO subscription not reflecting in your account after purchase. To resolve this issue, please follow these steps:

    1. Log into your Rank Math account.
    2. Navigate to the Subscriptions tab from the left sidebar as shown in this screenshot:
      Open Subscriptions tab in Rank Math account area
    3. Check if your Rank Math PRO subscription is visible. If not, it might be due to using a different email address for the purchase.
    4. Log out of your Rank Math account and log back in using the email address associated with your Rank Math PRO subscription.
    5. Once logged in, follow the steps mentioned above to access and activate your Rank Math PRO subscription.

    If you encounter any further issues or need assistance, please feel free to contact our support team directly by clicking here. We are available 24/7 to help you with any concerns you may have.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Where Is My Rank Math PRO License Key?
    How To Upgrade Your Rank Math PRO Subscription » Rank Math

    Rakibuzzaman Siam

    2 months, 3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see that your profile badge has already changed to PRO.

    You can check the subscription details here:
    https://rankmath.com/my-account/subscriptions/

    Please have a look at this easy-to-follow guide to properly install and setup Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

    Thank you.

    RankBot

    1 month, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Cannot view pro subscription after purchase’ is closed to new replies.