Cannot Update My Ticket

  • Resolved Sondra Barker
    Rank Math pro

    This is not letting me update my ticket with more information so now I have to start over. I was having an issue where I could not add any SEO information into my post. This now seems to be fixed, however I cannot type any words into the Key word SEO box. When I type certain letters in this box it triggers other windows to open and I cannot type a single word.

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  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.


    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘Cannot Update My Ticket’ is closed to new replies.