Cannot Update any posts says “Updating Failed”

#28963
  • Resolved Becky Grundy

    4 years, 3 months ago

    Rank Math free

    Hi,

    I just uploaded the plugin into my wordpress site and now cannot update any posts or add any featured images. It says “Updating Failed” highlighted in pink on the top. Can you please help fix this?

Viewing 1 replies (of 1 total)
  • Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thanks for reaching out to us and apologies for the issue caused by our plugin.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Cannot Update any posts says “Updating Failed”’ is closed to new replies.