Cannot install latest update

#578611
  • Resolved Amy

    1 year, 2 months ago

    Rank Math pro

    I get this come up…

    Updating Plugin Rank Math SEO PRO (1/1)

    Downloading update from https://rankmath.com/download/510590/seo-by-rank-math-pro.zip?username=amy-4479&api_key=c611446179a26125b1b571c57fc1634a…
    Unpacking the update…

    An error occurred while updating Rank Math SEO PRO: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    When I am trying update RM

    Rank Math SEO PRO
    You have version 3.0.35 installed. Update to 3.0.36. View version 3.0.36 details.
    Compatibility with WordPress 6.2.2: 100% (according to its author) | Automatic update scheduled in 1 day.

    What is/isn’t happening?

    Thank you for your time

Viewing 3 replies - 1 through 3 (of 3 total)
  • Great

    1 year, 2 months ago

    Hello,

    Thank you for contacting Rank Math Support. We are sorry to hear that you are having trouble updating Rank Math Pro.

    This error is usually caused by a corrupted or incomplete ZIP file that is downloaded from our server or by trying to update the Pro plugin while connected to a free account – and it does look like you’re using Rank Math PRO, while the account you’re posting this ticket with is a FREE account. Can you please search and share with us the payment receipt you received after purchasing Rank Math PRO? The receipt is usually from FastSpring.com, our payment processor.

    That said, please follow these steps to fix the issue:

    • Visit the Rank Math account page that has the Pro plan and double-check that it is the same account that is connected to your website. If it is not, you will need to disconnect and connect to the right account. I can also attempt to merge the two accounts if that’s okay – let me know.
    • Download Rank Math Pro from your account and upload it manually to your WordPress site. You can find detailed instructions on how to do this here: https://rankmath.com/kb/update-rank-math-manually/
    • Learn more about the PCLZIP_ERR_BAD_FORMAT error here: https://rankmath.com/kb/fix-pclzip-err-bad-format/

    If you still face any issues after trying these solutions, please let us know and we will be happy to assist you further.

    We hope this helps. Thank you for choosing Rank Math.

    Amy

    1 year, 2 months ago

    Rank Math pro

    Hello

    I think I am on RM Pro

    Please help determine if this is true

    RANKMATH220421-6594-18266 Completed April 21, 2022 $59.00

    Thank you for your time

    Jeremy

    1 year, 2 months ago

    Hello,

    We can confirm that your account is on the PRO plan now.

    If the issue persists with the plugin update, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Cannot install latest update’ is closed to new replies.