Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This is very odd, would you mind checking whether this issue is related to a conflict by performing these steps:
https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
Hi
I have installed and activated the ‘Health Check’ plugin, and reactivated RankMath.
The Health Check plugin showed no conflicts, but I put it into troubleshooting mode anyway. I still cannot edit snippets? When I go into Preview Snippet Editor on a post, there are 3 fields; title, permalink, description. I can edit permalink, but not the other two? How do I attach a screenshot to this message? There doesn’t seem to be the functionality to do so?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I have a similar issue I can’t edit a snippet in our about page but I can in the product page. could it me a conflict of having two pages open in separate tabs?
Hello,
Thank you for contacting Rank Math today.
Would you mind checking the kind of JS errors that are reported when you inspect the page on the JS console and sharing a screenshot?
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
