cannot connect to analytics

#453819
  • Resolved Once Upon A Tree
    Rank Math free

    Under set up wizard, I set up my analytics google account. Then there was no option for me to choose my website.

    At the end of the page, this is the message:

    Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function “wp_print_media_templates” not found or invalid function name in /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-includes/class-wp-hook.php:307 Stack trace: #0 /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #1 /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #2 /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-includes/script-loader.php(2139): do_action(‘wp_print_footer…’) #3 /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-content/plugins/seo-by-rank-math/includes/admin/wizard/views/footer.php(18): wp_print_footer_scripts() #4 /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-content/plugins/seo-by-rank-math/includes/admin/class-setup-wizard.php(301): include_once(‘/homepages/6/d9…’) #5 /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-includes/class-wp-hook.php(307): RankMathAdminSetup_Wizard->admin_page(”) #6 /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #7 /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #8 /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-admin/admin.php(175): do_action(‘admin_init’) #9 {main} thrown in /homepages/6/d918155957/htdocs/clickandbuilds/OnceUponATree/wp-includes/class-wp-hook.php on line 307
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Nigel
    Rank Math business

    Hello,

    Thank you for contacting Rank Math for help with an error while connecting analytics to your website, and sorry for the inconvenience this has caused you.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    What is FTP and how do I find it?

    Hello,

    Please try reading the following URL to learn about FTP and how you can utilize it:
    https://www.wpbeginner.com/glossary/ftp/

    Looking forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Since your website is throwing a fatal error upon setting up the plugin on the wizard page, we may need to access your FTP so we can revert it back to a working state when it goes fatal error again while troubleshooting.

    Please share your FTP login in the sensitive data section. If you are unsure, you can ask your hosting provider regarding your FTP access.

    Looking forward to helping you.

    I just provided you with the temporary log in information.

    Anas
    Rank Math business

    Hello,

    The error in the setup wizard is a known issue with Elementor and it is coming from their plugin. We have already informed them about this and working with them to get it fixed. This only appears in the setup wizard and will not affect any other functionality of the plugin.

    For the issue with Analytics, please head over to Rank Math > General settings > Analytics > give all the permissions, and configure the settings.

    If the issue persists, please share an updated login link as the login link that you shared is expired.

    We look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘cannot connect to analytics’ is closed to new replies.