Hello,
Thank you for reaching out to us regarding the issue you are facing with connecting Content AI to your website. We apologize for any inconvenience this has caused.
To ensure that Content AI is properly connected to your website, please follow these steps:
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Log in to your Rank Math account and verify that you are using the correct account where you purchased the Content AI credits. You can check your remaining credits by visiting this URL: https://rankmath.com/my-account/websites/.
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If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area. You can do this by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help. Here, click on Disconnect Account and then click on Connect Now to re-establish the connection.
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After reconnecting your Rank Math account, head over to WordPress Dashboard → Rank Math SEO → General Settings → Content AI and click on the Refresh icon to update the credits count.
Following these steps should help resolve the issue and ensure that Content AI is properly connected to your website. If you encounter any further difficulties, please let us know so we can assist you accordingly.
We appreciate your patience and understanding as we work to resolve this matter for you.
Sources:
How to Connect/Disconnect Your Website From Content AI
Content AI Overview » Rank Math
How to Restore Missing Content AI Credits » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please note that the Content AI subscription is different from the Rank Math plugin subscription.
We can see the Content AI Starter subscription on your account but you’ve a free plugin subscription so even if you’re connected with the Rank Math account, it will show as free.
However, if you’re not able to see the credits on your website, please try to follow the steps from this guideline and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello, it is still not working. I see the credits avaliable on my rank math account however its not reflecting on my dashboard. It still says “0 credits left this month” I tried to follow the steps and its not working.
Also, when i try to refresh the icon next to credits i keep getting an error “this response is not a valid json response” not sure if that has anything to do with it?
Hello,
We have fixed this issue on our end.
Please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Then, please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello, please proceed with refund for both Content AI and Rank Math SEO Pro
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello, my Content AI subscription is still active. Can you please provide refund for the Content AI subscription as well?
Hello,
As requested, we have initiated a refund your Content AI Starter Plan. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
