Cannot change my password

#1038
  • Resolved Donna Cavalier
    Rank Math free

    I am using google to login, so I don’t remember (or know) what my password is. Tried the forgot password link, but that just errors out. Login with google and I still have to know my password to change it. So I can’t connect a site.

    • This topic was modified 5 years, 1 month ago by Rank Math.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi Donna,

    How are you doing?

    I have just resent the login email to your registered address.

    I am also adding the logins to this post’s sensitive data section so you can check.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    I keep getting the message when I try to connect that that password is incorrect.

    Hi Donna,

    Looks like you used the reset password option to change your password.

    I have changed it back to the default one you received via email, the one I share via the sensitive data section on this ticket.

    If even that doesn’t work, please edit the first post on this ticket and add your WP logins in the sensitive data section.

    But, I am pretty confident it will work this time.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Works now, thanks!

    We are really glad to hear that.

    Please do let us know if you need help with anything else.

Viewing 5 replies - 1 through 5 (of 5 total)

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