Cannot assign a logo for Google

#30012
  • Resolved Virginie

    4 years, 2 months ago

    Rank Math free

    Hello,
    I am not able to assign a logo for Google in Wizard. The weird thing is that I succed in assigning a logo for Default Social Share image.
    I tried to switch to another theme, and it worked. But when I go back to my regular theme, I still find another image : it is the one from the “Theme options > General Settings > Logo image” section.
    Of course I dont’ want to change this image… just to download a different, square one, for Google.
    I sked for help from my theme provider but they’re telling it is something coming from RM and that everything is Ok on their side (whiwh is quite true !).
    Can you please help me with this ? Thank you

    • This topic was modified 4 years, 2 months ago by Virginie.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for getting in touch with us today.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Virginie

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd

    4 years, 2 months ago

    Rank Math free

    Hello Virginie,

    It looks like a conflict with your theme.

    Please switch to any other theme temporarily.

    Then, set up the logo for Google.

    Change back to your usual theme.

    You might also want to talk to your theme provider about this conflict.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Cannot assign a logo for Google’ is closed to new replies.