Cannot allocated AI Content Credits to my website

#742040
  • Resolved BryanCarvalho85

    3 months ago

    Rank Math free
    Content AI Creator

    Cannot allocated AI Content Credits to my website. When I click on the refresh AI Content credits button on my website, I get the error – The response is not a valid JSON response.

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    3 months ago

    Hello,

    Thank you for reaching out to us regarding the issue with allocating AI Content Credits to your website.

    To allocate credits for your site, please follow these steps:

    1. Go to your WordPress admin area.
    2. Navigate to Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/
    3. Check if you can see the correct remaining credits. You can refer to this screenshot for guidance:
      credits
    4. If the credit count is correct but not reflecting on your website, disconnect and reconnect your Rank Math account. You can do this by going to Rank Math > Dashboard > Help in your WordPress admin area. Here are some screenshots for reference:
      • Disconnect: disconnect
      • Reconnect: reconnect
    5. After reconnecting your account, head over to your Content AI and refresh the credits count. This will ensure that the plugin requests the updated credits from our server and displays the correct count. You can refer to this screenshot for the refresh process:
      refresh credits

    Please try these steps, and if you encounter any further issues or need additional assistance, feel free to let us know.

    We are here to help!

    Sources:
    How to Use Rank Math’s Content AI for SEO » Rank Math

    BryanCarvalho85

    3 months ago

    Rank Math free
    Content AI Creator

    Ive tried all your suggestions with no resolve.

    Adetayo

    3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We already shared the issue with our developers and they are investigating it. As soon as we get some updates, we’ll make sure to let you know here.

    We would really appreciate your kind patience regarding this issue.

    Please don’t hesitate to let us know if you have any other questions.

    Thank you.

    Jeremy

    3 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Cannot allocated AI Content Credits to my website’ is closed to new replies.