Hello,
Thanks for contacting us.
Could you please confirm if you have an active Rank Math PRO subscription? If yes, then, please let us know if you have posted this ticket with the same account you used during the purchase?
Regarding the issue, if you’re using the latest version of Rank Math & Rank Math PRO, then please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math PRO account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Looking forward to hearing from you.
Thanks.
Thank you so much! The solution you have provided solved the problem. I was working for someone with a pro version of rank math.
Hello,
We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
