Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve tried logging in to your site, but the password you have shared in the sensitive data section is not working.
Meanwhile, for initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes.
If so, please whitelist these routes:
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/saveModule
You can get in touch with your web host as well for Whitelisting the routes.
Here’s a link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
Let us know how this goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
