Hello,
Thank you for contacting the support and we regret the inconvenience caused.
Could you please delete Rank Math and reinstall it and see if that helps?
In case the issue persists, there might be some other plugin/theme conflicting. In that case, please share the error log with us.
Having an error log will help us determine what is causing the issue on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
Hi Prabhat,
I deleted Rank Math and reinstalled it, but the same issue persists.
Also, checked the error logs on the wp engine and on the debug.log file, but there aren’t any issues found.
I even added the Health Check & Troubleshooting plugin to check the conflicts between plugins but when I enable Rank Math it shows that notice “When enabling the plugin, seo-by-rank-math, a site failure occurred. Because of this the change was automatically reverted.”
FYI:
- PHP version is 7.4
- WordPress version is 5.9.3
Please advise,
Thanks.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We would like to further check the issue deeply and check the error logs, however, we can’t seem to connect to your FTP.
Can you please verify it?
Looking forward to helping you on this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to check that the theme is conflicting with Rank Math.
The setup wizard is working fine when the default theme is enabled.
Check the screencast in the sensitive data section.
Please get in touch with the theme provider and inform them about the issue, they should be able to fix it.
Looking forward to helping you.
Hi,
We have the Rank Math plugin activated with the same theme on other websites and it opens with no errors,
in addition to that, we’re the theme provider.
Do you know what we can do in this case?
Thanks,
Hello,
Please may you renew the staging site login so we can investigate further. Please may you also provide a zip file of your theme so we can check if the issue can be replicated on our own setups. You can use a service like wetransfer.com to share the zip file.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
