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Hi I have been using rankmath for a while now and everything was working great until I decided to explore further and activate the Bing Instant Indexing module and everything crashed. I could not access my admin area and I had to uninstall rankmath using the FTP. Even after uninstalling and deleting the files I cannot reinstall/activate the plugin without the site crashing. I have updated wordpress and all plugins.
I would highly appreciate your assistance.
Many thanks
Stan
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Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/
Are you able to retrieve the error log when the crash occurred? If yes, please do share the log here so we can further investigate the cause of this issue.
Additionally, we would like to investigate this over your admin as well. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘cannot activate rankmath’ is closed to new replies.