We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I have activated the plugin for you and entered your new logins in the sensitive data section for your reference.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi,
I see that the alert returns when we open the plugin again.
We would like to remove the plugin and install it once again.
Have you added any data to your website via Rank Math or are we free to delete the data that was added using it?
If you want us to proceed, please provided access to the plugins section because we are unable to access that using the login link you provided.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi,
This is another account from Runwise Consulting. Because you reset the login data, I am required to login again to see the new login in the sensitive data. However, I do not know the new login and thus cannot login. This is a dead end.
I tried to reset the password but my registered mail cannot receive anything from you.
Please help to solve the problem.
Hello,
We have emailed you the logins to your registered email ID.
Please provide us access to the plugins page so we can check the issue at hand.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the access.
Unfortunately I was unable to make changes to your functions.php file to be able to delete the RM data from your site. Please add the following code to your theme’s functions.php file and uninstall the plugin to delete all user data:
/**
* Filter to remove Rank Math data from the database
*/
add_filter( 'rank_math_clear_data_on_uninstall', '__return_true' );
You can then uninstall and delete the plugin and then delete the code. The next step will be to do a clean install of the plugin.
Let me know if the problem persists. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
