Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The 500 status error is usually caused when by issues with the server.
Are you able to enable/disable other modules without any issue?
If so, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was going to log in to check it by I saw you didn’t share any website URL in the Sensitive Data section, could you check it?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Sorry i forgot the url. Added now
Hello,
I was able to access your site and all the modules seem to enable and disable just fine including 404 monitor, please check the screencast I have added in the sensitive section.
If you are still facing the issue, please use https://www.loom.com to record a screencast from your end and share the URL in the sensitive section.
Looking forward to helping you. Thank you.
I was able to sort it out. Took me all day. Problem was with rest-api
Hello,
Those are good news! (And thank you for letting us how you solved it) Then, do you have any other questions? Or do you want us to close this thread? In any case, we will be here if you have any other questions or issues in the future.
Looking forward to help you.
You can go ahead and close it
Hello Xander,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
