Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that your website is connected to a different Rank Math account. [Please check sensitive data section]
If you prefer, we can transfer your subscription to that account.
Let us know what you preferred and we will do the needful.
We really look forward to helping you. Thank you.
Hi!
It is easier that you cancel this subscription, since int eh new account we have basic package. we will upgrade the new package.
Can we proceed with above solution?
Hello,
Yes, that is possible since you are still under the 30-day refund policy and you can proceed with upgrading your Starter Plan to Content Creator plan.
Please let us know if you want to proceed with the refund.
Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.
I would like to proceed with the refund
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
