Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We can see that you still have an active PRO subscription connected to the email address in the sensitive data section.
To connect your Rank Math subscription to the other domain you personally own, you can follow the steps below:
Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase.
Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
Lastly, we would love to process this refund as per our 30 day refund policy but can you please let us know what you didn’t like about Content AI. This will help us make it better so you can give it another shot in the future.
Let us know if you need assistance with anything else.
We really look forward to helping you.
Thank you. I would like to proceed with cancelling all my subscriptions. There are features that another plugin offers that I like more for my business.
The content AI never updated, so I was unable to use it on my site. I’m sorry, I don’t have any feedback I can provide.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Thank you for your assistance!
Hello,
We are happy it helped you. Do you have any other questions or do you want us to mark this as solved?
Thank you.
I think it can be marked as solved.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
