Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
What email address do I forward it to?
Hello,
You can use this email s******@r*********** or simply include it in the Sensitive Data section of this page by editing your first post.
Looking forward to helping you.
Not to sidetrack you but you said this in your first post:
I no longer use RankMathPro (the pro plugin won’t update).
Did you or are you experiencing any difficulty using our plugin? We are always here to help and will love the opportunity to resolve the issue for you.
We anticipate your response.
Thanks.
Ok. I just forwarded it! Let meknkw if you didn’t receive it
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
