Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
You currently don’t have any subscriptions in your account. It could be that you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Why hasn’t it been removes from my page
Why can I not log in anymore
Hello,
The email address you shared is not registered in our system.
Please retrieve a receipt from FastSpring.com or share the last 4-digit of the card you used to purchase the plan so we can locate the account.
Looking forward to helping you.
Hello,
We still cannot find any payment with the card number you shared. Please lookup the receipt so we can find your account and the purchase.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
