Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Can you please let us know what you didn’t like about the Content AI? This will help us make it better so you can give it another shot in the future.
With that said, if you wish to cancel the Content AI, you may do so on this page: https://rankmath.com/my-account/subscriptions/?tab=cai-subscription
Looking forward to helping you.
hi I canceled it 3 days ago but its still showing as active. I dont want to use the service at all and just want a refund, thanks
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
