Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to your update.
We just set up a Google Workspace account for d****@k********************. It seems that this email (that we set up RankMath with) is being forwarded to my other Google Workspace account, d****@d****************
As of now, I’ve received one email from you.
Here is the contents:
Hey Darla – I hope you are doing well! 🙏
We just released a new Rank Math update that ships various improvements for content analysis, support for auto-detecting TED, DailyMotion, and WordPress.tv video content for Video Schema & Sitemaps & more…
Without further ado, here’s your TL;DR quick overview of why now’s never been a better time to update to the latest version of Rank Math:
Various improvements to Rank Math’s Content Analysis – including transliteration to convert districts based on the site’s language to ensure tests are always as accurate & reliable as possible.
Rank Math’s Automatic Video detection can now detect and add Schema for videos from a range of new sources.
A new developer hook to make it extremely easy for theme authors to enable breadcrumbs by default.
Bulk SEO options editing now supports WordPress Tags
SEO Filter Options in the Media Library (when in list-view)
And tons more improvements! Learn more here.
If you have absolutely any questions or need help, feel free to hit reply to this email and I’ll get back to you right away.
Take care & talk soon,
Bhanu Ahluwalia
Don’t want to receive these emails or any future plugin updates? Unsubscribe here
Rank Math Ventures LLP, EC-320, G-8, Area Rajouri Garden, Maya Enclave, Hari Nagar, New Delhi, IN – 110064
Please advise. Thanks!
I keep looking and do not have any email from FastSpring.com.
Please advise.
Thanks
Hello again,
I did receive this email link:
https://rankmath.com/thank-you-pro/?okey=v3g8vCteRDKPG0XTm9q6Fg
However, I’ve not received anything else.
Please advise,
Darla
Hello,
Your email server seems to have rejected the emails. That is why they were not delivered. Would you like us to change the email ID to something else?
We have also manually sent the email to the d****@d**************** email hoping that it gets delivered.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello, I am not sure why it was rejected as that account is active and working. In fact, I’m emailing you from it now.
I had to subscribe and pay again so my tech person could set up a client’s account.
I see on the other support ticket that you will sending request to accounting for the first payment remitted back to me. I will look forward to seeing the first subscription payment remitted to my account.
Sincerely,
Darla Kirchner
Hello,
We have refunded the other purchase. It should reflect in your payment source in 5-7 business days.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
