Calendar problems

  • I am using the COUPON theme from Premiumpress and in the coupon creation tab, when Rank Math is activated a bug with the theme occurs. As I show in the figure, when the Rank Math plugin is active, the calendar changes the appearance and it is not possible to click it, it does not accept the click. When you deactivate Rank Math the appearance of the calendar changes and the click can be done without problems, it starts to work. Do you know what that can be?
    You closed my ticket like this saying it was settled, but it’s not. Nobody solved the problem.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have just raised this issue with our dev team and we will get back to you shortly with some news on this.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hi Glaucio,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

    asking for logins

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Glaucio,

    Thanks for the info.

    Can you please provide us with FTP logins as well so we can check?

    We need to check some files not available via the plugin/theme editor of WP.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    any news?

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I sent the incorrect ftp login and password. Now I’ve edited the two and they’re right now

    Hi

    Hi Glaucio,

    Apologies for the huge delay.

    Kindly allow me to check the progress from our dev team and I will get back to you shortly.

    We appreciate your continued patience.

    news?

    any news? Thanks

    Hello,

    Sorry for not following up quickly and any inconvenience that might have been caused due to that.

    I see the issue on your site and it looks like the CMB2 package which we are using in our plugin is conflicting with the datepicker script used in your theme.

    We’ll further debug this issue on our setup and fix it in the upcoming update. For now, I see you are not using Rich Snippets in Coupon post type, so I added below code in your theme’s functions.php file to remove the Rich Snippet tab which is conflicting with the datepicker field:

    
    add_filter( 'rank_math/metabox/tabs', function( $tabs) {
        if ( ! empty( $_GET['post'] ) && 'listing_type' === get_post_type( $_GET['post'] ) ) {
            unset( $tabs['richsnippet'] );
        }
        return $tabs;
    });
    

    The Calendar is now working fine on your site. Can you please confirm?

    Thank you.

    Not corrected no, the problem continues.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘Calendar problems’ is closed to new replies.