Buttons with Divi theme force open in a new tab with external link

#515638
  • Resolved Herman Machine

    3 years, 3 months ago

    Rank Math free

    Hi, I’m using the Divi theme. When I’m using an external link with the Divi buttons, it opens in a new tab, even if I choosed “In the same window”. For exemple, on my website audiparis.fr the button “Véhicules Neufs & Occasions” should appear in the same window but it don’t work…
    When I disable Rank Math (free version), the problem disapears.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Nigel

    3 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for notifying us that Rank Math is not working as expected on your website and sorry for the inconvenience this has caused you.

    I followed the steps you described but could not replicate the issue on my own setup.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), there may be a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Herman Machine

    3 years, 3 months ago

    Rank Math free

    Hi,

    You can see this video : https://drive.google.com/file/d/1XrqY7AQjHAZZVpG8fVEzow_seTdLRiIs/view?usp=sharing

    You will see that there is a conflict between Divi theme and Rank Math (the problem occures only when Rank math is activated). Rank math and Divi are up to date.

    Herman Machine

    3 years, 3 months ago

    Rank Math free

    Ok, I found the clue ! It was a default setting in you extension that automatiquely open external links in a new tab. Default setting would better be OFF !

    Reinelle

    3 years, 3 months ago

    Hello,

    Thank you for the update.

    We are glad that you have already managed to find the root cause of this issue.

    Yes, that option is enabled by default, so visitors won’t have to hit the back button every time to get back to your website to check for more links in your website and can avoid an interruption in their reading flow.

    Here’s a link for more information:
    https://rankmath.com/kb/open-links-in-new-window/

    If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Buttons with Divi theme force open in a new tab with external link’ is closed to new replies.