business subscription – I received NOTHING after paying

#201644
  • Resolved Derek Armstrong

    2 years, 11 months ago

    Rank Math free

    I had a ticket previously, but now it tells me I can’t view (no permission). Your system is really buggy, please fix!
    I’d like this resolved TODAY — I’m on deadline. Failing that, please refund my Paypal, and I’ll just go back to Yoast, much less trouble.
    My Paypal details are in the “sensitive data” area (also my emails are there).
    I wasn’t even aware I was dealing with a different company (Fastspring) from your website when I clicked Paypal — that’s very poor practice, made me very nervous about your company.
    Then, I didn’t get a link. My account was not updated from free to Business.
    Then, Fastspring sent me a license to some unrelated software (Grammarian or something). When I wrote them that this was a mistake, I heard back from a third company called Lingisoft.
    Very NERVE WRACKING!!!!
    Please either sort this out now, or refund right away.

Viewing 1 replies (of 1 total)
  • Uzair

    2 years, 11 months ago

    Hello,

    Thank you so much for getting in touch.

    The email ID (and the RankMath.com account) you used to make this purchase is p*@p*************

    I have shared the full email ID in the sensitive data section.

    I have shared a direct login link for you as well.

    If you need to reset the password, you can do that from https://rankmath.com/my-account/

    If you need an invoice, you can download it after logging in as well.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘business subscription – I received NOTHING after paying’ is closed to new replies.