Business plan upgrade

#653032
  • Resolved Paul Remano
    Rank Math business
    Content AI Creator

    Hello there!

    I’ve issues with payment for subscription. I’ve paid for it, but I get an error, after that I’ve seen that money charged from my card. How long time I need to get it? Or when I get my money back? Screenshot attached

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  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Our accounts team has fixed your account. Your account is already upgraded to the Business version.

    We highly recommend going through the following guide to set up the plugin completely and correctly:
    https://www.youtube.com/watch?v=cQLvCBVev3I
    and
    https://rankmath.com/kb/how-to-setup/

    You can download the PRO plugin files from here:
    https://rankmath.com/my-account/
    download

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please you can start using Content AI and it should work without any issues.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Business plan upgrade’ is closed to new replies.