Bug with Instant Indexing update

#341050
  • Resolved Celeste Klassen

    2 years, 2 months ago

    Rank Math free

    I have two identical websites, so I have isolated the problem to the latest update with Instant Indexing. Since the plugin updated, my posts say “updating failed” when I perform an update, and they also “fail” to publish. They actually do update and publish though, I just have to exit and when I check they’re fine. It’s like they freeze when I hit the button. Preview also does not load.
    The site where I did not update the plugin does not have this problem, and the themes, plugins, other updates, etc are identical on both sites. Can I go back to the previous version somehow? Or is there a fix on the way?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Reinelle

    2 years, 2 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please try submitting the URL through Rank Math Instant Indexing (not upon publishing/updating the post)?

    Once done, please share the error log/raw response so we can check as well. You can upload screenshots using this tool and share the link here.

    Looking forward to helping you.

    Thank you.

    Celeste Klassen

    2 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Celeste Klassen

    2 years, 2 months ago

    Rank Math free

    I don’t think you quite understood the problem. There seems to be an incompatibility with the WordPress publisher. My content still sends fine through Instant Indexing, but it freezes while I am updating it for about 2 to 3 minutes, and eventually says “Updating Failed.” The update does not actually fail.
    I know with 100% certainty that it is because of the most recent update to the plugin. I would update the plugin on my other site to prove it, but it’s very annoying and I don’t want to have that problem on both sites.

    Jeremy

    2 years, 2 months ago

    Hello,

    Can you please share a server log when the “Updating failed” shows up in your page/post editor? Having the error log should help us further determine what’s causing the issue.

    Looking forward to helping you on this one.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Bug with Instant Indexing update’ is closed to new replies.