Bug in Version 1.0.41.1

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hi Amir,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    I cannot seem to be able to replicate this on my end.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let me know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    I can’t seem to replicate an error from my end. Would you please share the error you are facing or a walk through on how to replicate the error

    Looking forward to helping you. Thank you.

    ​​​​​​

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    http://uupload.ir/files/fff8_snapshot_20-03-29_10-57-59.png

    This problem disappears when I disable rankmath plugin

    I think this is a bug in the rankmath plugin.

    Hello,

    It is working fine on our installation. Here’s a screencast:
    https://i.rankmath.com/WYMq2B

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let me know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Thank you.

    I realized.

    Rankmath plugin with BuddyPress plugin conflicts.

    There was no such conflict in the past
    And the BuddyPress plugin hasn’t released a new update recently.
    This conflict occurred after updating the rankmath plugin.

    I think this is a bug of rankmath.

    Please eliminate this conflict.

    Hello Amir,

    We have been able to replicate this with the Classic Editor but couldn’t replicate it on Gutenberg.

    We are working on a fix. You can wait for the update or update to the Block Editor.

    I appreciate your patience in this matter.

    Hello

    These bugs have not been fixed !?
    I am very tired and is very annoying 🙁

    Hi Amir,

    I am so sorry that the fix didn’t make it in this week’s update.

    You can always switch to the Gutenberg if you want to see the issue get fixed instantly.

    Meanwhile, I am checking with the dev. team to see if a hotfix is available.

    Hello,

    We stand corrected.

    The issue was indeed fixed with the latest update.

    You can check the following screencast:
    https://i.rankmath.com/E0AkmK

    Hope that helps. Please let us know if there’s anything else we can help you with.

    Thank you.

    Yes, this bug is gone
    Thank you for your good support 🙂

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

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