Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’m not quite sure whether I fully understand your concern. Could you please record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
It is completely secure, and only our support staff has access to that section.
Meanwhile, please make sure that you’re using the updated version of Rank Math:
https://rankmath.com/changelog/free/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to replicate this on my end. We have identified this as a bug and will soon release a fix for this. We will inform you here as soon as the fix is available.
Thanks for reporting this to us. Please don’t hesitate to get in touch in case you need any other assistance.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I apologize for the inconvenience but this ticket has been automatically closed by our BOT due to inactivity. All information you added in the sensitive data section has been deleted.
Can you please open another ticket and add the information again.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
