Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have just raised this issue with our dev team for closer investigation and we will be getting back to you in a short while.
Looking forward to helping you. Thank you.
Hi Emily,
We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have just checked the website but it seems the account has not enough privileges to check all the settings (necessary to test and check for the issue).
Could you check it?
Looking forward to help you.
Hi there, since it is a prod site, we need to be extra careful in everything we change.
May I know what settings you need access to?
Hello,
Thank you for contacting Rank Math today.
We will need to access to the theme and plugin ie administrator level access to do some debugging.
If you are worried about sharing access to the production site, could you please clone your site to a temporary staging area so that we can do our testing there?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Emily,
I am sorry but your website seems to be done:
Could you please ping us when it is back online?
Hi there, apologies. Please try again.
Hello,
Thank you for contacting Rank Math today.
This is how the page looks when I enter the activation URL with a trailing slash:
Is an activation key necessary to replicate this? If so, would you mind sharing one for testing so that we can check further?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I see the issue on your site and I was able to reproduce it on my setup. The compatibility code that BuddyBoss team has added in their buddyboss-platform plugin is missing the activate page code. Please contact the BuddyBoss team and ask them to include the activate page condition in rank_math/frontend/title filter function.
For now, to fix the issue on your site I have added following code in your theme’s functions.php file:
add_filter( 'rank_math/frontend/title', function( $title ) {
if ( bp_is_current_component( 'activate' ) ) {
return '';
}
return $title;
});
The Activate page now shows the page title.
I hope that helps.
Thank you, it works! I will let BuddyBoss team know about this. 🙂
Hello Emily,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
