Breaking Layout

#458154
  • Resolved Lea-kurse
    Rank Math free

    Hi, I am using rank math together with tutor lms pro and Edumall theme. As soon as I activate rm it breaks the layout of a particular page “dashboard” or in German “Kontrollzentrum”.
    I asked the theme people for support and that is the message I got:

    “By default, all pages in a certain website are set to: “Single Page Description – %excerpt%”. Since this was an auto-generated page and didn’t have much SEO value. The more direct approach to the problem, is that you have to change how SEO plugins see these auto-generated pages by changing Single Page Description – %excerpt% to Single Page Description – %sitedesc%. ”

    I have no clue what I should/must do. Maybe you have a better solution for me and my tutors.

    rm version: https://ibb.co/QCwbkWL
    how the page should look like: https://ibb.co/BgP344m
    how the page actually looks: https://ibb.co/8zGQJHd

    Best regards
    Udo

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for providing a temporary login for us.

    I tried activating Rank Math but it is asking for a login. Can you please confirm if our access has full permissions to modify the plugins so we can further debug the issue?

    Looking forward to helping you on this one.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Breaking Layout’ is closed to new replies.